Kawan Lama Group recorded a new achievement, obtaining Indonesia Customer Service Champion 2024 (ICSC 2024). The prestigious award was received on 9 October 2024 in Hotel Shangri-La, Central Jakarta.
Indonesia Customer Service Champion (ICSC) has been held by SWA Magazine, in collaboration with the Business Digest research agency, since 2021, to support customer service management development in many companies, explore best practices, boost a wider role of customer service, and appreciate companies that are successful in running their customer service.
The predicate of “Very Good” was achieved due to the seamless, integrated omni-channel customer service innovation, including using AI (artificial intelligence) technology to fasten customer care responses and enhance customer satisfaction scores up to 92%. The judgment process was done through a survey and presentation to the board of jury.
The award proves Kawan Lama Group’s commitment to always delivering customers the best and most innovative services, aligned with the mission to bring value for a better life.
