Obtained on 12 September 2024 in Djakarta Theater, Central Jakarta, the award was achieved due to Kawan Lama Group’s achievement in providing faster and more precise customer service innovation for almost all of its brands. With the utilization of AI (Artificial Intelligence), Kawan Lama Group was able to reduce the time needed to give solutions to the customers by up to ten times. Eventually, the average customer satisfaction score was enhanced to 92% of customers feeling satisfied.
Marketeers Editor’s Choice Awards is an annual award from MarkPlus, Inc. given to appreciate great and innovative initiatives from companies and institutions from various sectors. This year is the seventh time the award was held.
This achievement motivates Kawan Lama Group to always embrace technology development and keep innovating, to give the best services to the customers and bring a better life for Indonesian families.
